Technical Account Manager, Developer Platform - Remote

Overview

The Technical Account Manager (TAM) at Cloudflare is responsible for providing dedicated technical support to the company's most strategic customers, ensuring a high level of service and satisfaction.

In Short

• Own the post-contract support experience for top-tier Enterprise customers.
• Serve as the primary technical support contact.
• Document and maintain technical profiles for customers.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Provide proactive recommendations to customers.
• Conduct Quarterly Support Reviews.
• Travel up to 25% of the time.
• Work one weekend every quarter.
• Engage with account teams during strategic deal closures.
• Ensure timely resolution of support tickets.

Requirements

• Baseline understanding of at least one programming language, preferably JavaScript.
• Minimum 8 years of experience in a customer-facing technical account management role.
• Familiarity with modern development tools and systems.
• Experience working with Fortune 500 companies.
• Knowledge of edge computing products and technologies.
• Basic troubleshooting skills.
• Understanding of Internet fundamentals and security.
• Passionate about Cloudflare products and customer relationships.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Access to ongoing self-education and skill development.
• Work with a mission-driven company.
• Collaborate with a talented team.
• Participate in innovative projects.