Renewal Account Manager - Remote

Overview

As a Renewal Account Manager at Cloudflare, you will be responsible for owning and maximizing renewal value of a book of business of existing customers, ensuring their success with contract terms.

In Short

• Manage renewals for existing customers.
• Build and leverage customer relationships.
• Negotiate and execute renewal contracts.
• Analyze data to identify selling opportunities.
• Drive alignment with the Sales team.
• Engage with customers throughout their lifecycle.
• Maintain accurate forecasts.
• Travel up to 25% as needed.
• Fluent in Portuguese; Spanish is a plus.
• 3+ years of experience in renewals or account management.

Requirements

• Minimum of 3 years in renewals or account management.
• 2+ years of industry experience.
• Expertise in SaaS retention.
• Strong problem-solving skills.
• Excellent communication skills.
• Strong negotiation skills.
• Bachelor’s Degree or equivalent experience preferred.

Benefits

• Comprehensive health insurance.
• 401(k) retirement savings plan.
• Flexible paid time off.
• Employee stock participation plan.
• Mental health support.