Renewals Account Manager - Remote

Overview

The Renewals Account Manager collaborates with Sales to oversee the renewal process for their account base across one territory or more. Typically, in this role you are responsible for a variety of larger, more complex accounts/territories in partnership with Field Sales.

In Short

• Negotiate all facets of renewal contracts using sound business judgment.
• Develop and maintain precise renewal forecasts by collaborating closely with Sales teams.
• Identify customer needs and demonstrate solid account management capabilities.
• Maintain a good comprehension of HashiCorp licensing models.
• Monitor customer health metrics to proactively identify and communicate risks.
• Engage customers in conversations around renewal readiness and timing.
• Create and present renewal proposals to customers.
• Work with Legal and Sales Operations to resolve complex issues.
• Partner with Customer Success to review customer value achievement.

Requirements

• 5+ years demonstrated success in a Renewal Account Management and/or Customer Success capacity.
• Experience leading customer retention and adoption for both On Prem & SaaS accounts.
• Deep knowledge and expertise with both On Prem & SaaS models.
• Advanced proficiency with contract renewal processes.
• Initiative-taking approach with strong attention to detail.
• Ability to perform under pressure.
• Team player mindset with a track record of building positive relationships.
• Top-notch customer management skills.
• Creative problem-solving skills.
• Impressive written and verbal communication skills.

Benefits

• Competitive salary and OTE pay range.
• Opportunity to work with a leading company in the industry.
• Collaborative work environment.
• Professional development opportunities.
• Flexible work arrangements.