Renewals Account Manager - Remote

Overview

We are currently seeking a dynamic and skilled Renewals Account Manager to join our MENA team and continue our success story within the region by helping us to grow and retain our existing clientbase.

In Short

• Managing a high volume of accounts, ensuring a high rate of contract renewals.
• Extending and upgrading current client contracts.
• Identifying upsell opportunities within existing customer projects, client portfolios, or large client agreements.
• Responding to customer inquiries and providing excellent customer service.
• Providing solutions to improve customer business needs, thereby enhancing customer satisfaction and retention.
• Partnering closely with Multiple Client Services, Sales, and Operational teams to ensure a seamless customer experience.
• Keeping clients informed of product innovations and updates.

Requirements

• Proven experience in sales or account management roles, preferably in a software or technology-related industry.
• Solid negotiation skills with the ability to navigate complex renewal scenarios.
• Excellent communication and interpersonal skills with an aptitude for building relationships with professionals at all organizational levels.
• Experience in providing customer service support.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.

Benefits

• Prosper in our success with share options, sales accelerators, and rewards for doing great work and living our values.
• You'll receive additional benefits allowance to use towards your chosen pension, healthcare and housing.
• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and a day off for your birthday.
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover.
• Career and learning development through the platform and our ‘Learn Anything’ fund.
• Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours.
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working.
• We’re a sociable, tight-knit team with monthly socials, and sports clubs.
• While this is a remote position, we do all meet in our EMEA HQ on a bi annual basis and regularly in person in region.