Product Support Specialist - Remote

Overview

The Product Support Specialist at Clay plays a pivotal role in ensuring customers maximize the value of the product through exceptional support and technical expertise.

In Short

• Interact with a diverse range of customers to provide hands-on support.
• Gather and analyze customer feedback for product improvement.
• Create guides and documentation based on user needs.
• Collaborate with product, engineering, and data teams.
• Possess a strong technical background to solve product-related issues.
• Focus on customer needs and deliver exceptional service.
• Communicate effectively with various audiences.
• Thrive in a dynamic, fast-paced environment.
• Proactively use insights to drive product improvements.

Requirements

• Technical skills to understand and solve product issues.
• Proven track record in customer-focused roles.
• Excellent communication skills for internal and external interactions.
• Ability to thrive in a fast-paced, early-stage company.
• Experience in gathering and analyzing customer feedback.

Benefits

• Opportunity to work with innovative customers.
• Access to world-class coaching for personal and professional growth.
• Collaborative work culture with diverse team members.
• Involvement in product development and improvements.