Product Support Specialist - Remote

Overview

As a Product Support Specialist at Wingspan, you will be responsible for improving customer experience on our platform, joining a collaborative team to handle customer requests and contribute to product development.

In Short

• Own customer issues and provide high-quality support.
• Serve as an expert on the product for escalated customer requests.
• Interpret customer needs into actionable product insights.
• Create customer-facing support documentation.
• Contribute to the continuous improvement of the customer experience team.
• Advocate for the best customer experience across the company.
• Collaborate with product managers and engineers.
• Must be authorized to work in the USA.
• Available to work West Coast hours.
• 3+ years of customer support experience in SaaS.

Requirements

• Great written and verbal communication skills.
• Empathetic and able to understand customer problems.
• Detail-oriented with the ability to manage multiple requests.
• Proactive problem solver with critical thinking skills.

Benefits

• Unlimited vacation.
• Competitive stock option package.
• $300 one-time WFH stipend.
• Medical, dental, and vision benefits.
• Top of the line 14" Macbook Pro.
• Travel stipend for team off-sites.
• Wellness benefit.
• 401k Matching.