Product Support Specialist - Remote

Posted 6 weeks ago

Customer Service

Full Time

Australia

Product Support

Customer Service

Technical Troubleshooting

Overview

The Product Support Specialist will provide world-class support to customers in the APAC region, focusing on complex product troubleshooting and workflow improvement.

In Short

Provide technical support for a complex product.
Work directly with customers and handle support tickets.
Engage in projects to improve workflows and team efficiency.
Cover weekend shifts with a flexible schedule.
Collaborate with the engineering team to understand technical aspects.
Delight customers with thorough and empathetic responses.
Prioritize ownership and principled problem-solving.
Support B2B clients from Small Business to Enterprise.
Participate in a thorough interview process to ensure a good fit.
Join a team focused on building a best-in-class customer experience.

Requirements

Experience with complex and evolving products.
Strong problem-solving skills.
Attention to detail and clear communication.
Ability to work independently in a remote environment.
Experience in providing B2B support.

Benefits

10-year exercise window for stock options.
Unlimited PTO with a recommended four weeks per year.
Twelve weeks of fully paid family leave.
Generous equipment and software budget.
$100/month education budget.

Ashby

Ashby is an innovative company focused on developing the next generation of enterprise software, specifically designed to empower talent leaders, recruiters, and hiring managers through a comprehensive, data-driven talent strategy. Backed by prominent investors such as Y Combinator, Elad Gil, and Lachy Groom, Ashby boasts a growing customer base of nearly 2,000, including notable names like Snowflake, OpenAI, and Shopify. With a strong emphasis on new business acquisition and a commitment to building best-in-class products, Ashby is positioned for significant growth, making it an exciting time to join their team.

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