Product Support Specialist - Remote

Overview

The Product Support Specialist will provide world-class support to customers in the APAC region, focusing on complex product troubleshooting and workflow improvement.

In Short

• Provide technical support for a complex product.
• Work directly with customers and handle support tickets.
• Engage in projects to improve workflows and team efficiency.
• Cover weekend shifts with a flexible schedule.
• Collaborate with the engineering team to understand technical aspects.
• Delight customers with thorough and empathetic responses.
• Prioritize ownership and principled problem-solving.
• Support B2B clients from Small Business to Enterprise.
• Participate in a thorough interview process to ensure a good fit.
• Join a team focused on building a best-in-class customer experience.

Requirements

• Experience with complex and evolving products.
• Strong problem-solving skills.
• Attention to detail and clear communication.
• Ability to work independently in a remote environment.
• Experience in providing B2B support.

Benefits

• 10-year exercise window for stock options.
• Unlimited PTO with a recommended four weeks per year.
• Twelve weeks of fully paid family leave.
• Generous equipment and software budget.
• $100/month education budget.