Product Support Specialist - Remote

Overview

As a Product Support Specialist at Lucid Software, you will interact with our most strategic customers, driving solutions through professional communication and collaboration with our Product and Engineering teams.

In Short

• Manage technical issues and troubleshoot problems for customers.
• Develop technical product expertise.
• Identify and monitor user operational metrics.
• Collaborate with various teams to resolve customer issues.
• Be available for on-call support during weekends.
• Work closely with APAC and EMEA teams.
• Own areas of product expertise.
• Drive improvements to product and support offerings.
• Communicate effectively with customers over various channels.
• Represent Lucid in customer interactions.

Requirements

• 2 years of practical work experience or a Bachelor's degree.
• Strong sense of ownership and responsibility.
• Ability to simplify complex technical ideas.
• Strong written and verbal communication skills.
• Ability to work independently and drive results.
• Excellent analytical and problem-solving skills.
• Detail-oriented and organized.
• Solution-oriented mindset.

Benefits

• Hybrid workplace with remote work options.
• Healthy work-life balance.
• Inclusive and respectful company culture.
• Recognition for innovative products and workplace culture.
• Opportunity to work with leading companies.