Product Support Specialist - Remote

Overview

The Product Support Specialist will be responsible for providing exceptional technical support to customers, helping them navigate product capabilities and troubleshoot issues while ensuring a delightful service experience.

In Short

• Provide software product support via email, live chat, and video calls.
• Surprise customers with delightful experiences.
• Build authentic connections with customers and colleagues.
• Collaborate with engineering teams to resolve software bugs.
• Design creative solutions for unique customer use cases.
• Write help articles for product knowledge base.
• Maintain professionalism and customer service.
• Work during Pacific Standard Time hours.

Requirements

• 2-3 years of SaaS support experience.
• Experience with ticketing platforms like Zendesk or Salesforce.
• Strong interpersonal skills and a human approach to customer interaction.
• Ability to communicate resolutions clearly and friendly.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced environment.

Benefits

• Opportunity for personal and professional growth.
• Work with a collaborative team of problem solvers.
• Engage with a diverse range of customers.