Product Support Specialist - Remote

Overview

This role involves providing world-class support to customers in Europe and Asia, focusing on complex product issues and workflow improvements.

In Short

• Join a team of experts in providing technical support.
• Work on complex integration troubleshooting and detailed workflow instructions.
• Engage in projects to improve team processes and customer experiences.
• Available shifts cover Tuesday to Saturday or Sunday to Thursday.
• Must be proactive and possess strong problem-solving skills.
• Experience with B2B support is essential.
• Work remotely while ensuring customer satisfaction.
• Focus on ownership and principled thinking in problem-solving.
• Participate in a thorough interview process to ensure fit.
• Onboarding will focus on product knowledge and support skills.

Requirements

• Experience in complex product support.
• Strong curiosity and problem-solving abilities.
• Attention to detail and customer empathy.
• Ownership in finding solutions for customer issues.
• Ability to work with small businesses to enterprise clients.

Benefits

• 10-year exercise window for stock options.
• Unlimited PTO with recommended four weeks per year.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment and office budget.
• $100/month education budget for personal development.