Product Support Specialist - Remote

Overview

As a Product Support Specialist at Datacor, you will be a key player in providing exceptional customer service and technical support for our software solutions, assisting customers in resolving their issues effectively.

In Short

• Provide Tier One tech support to customers via calls and emails.
• Assist with software projects including custom report building.
• Create and maintain technical documentation.
• Collaborate with Client Services and Development teams for product improvement.
• Understand customer needs and advocate for them.
• Conduct research and troubleshoot issues.
• Utilize SQL for data manipulation and analysis.
• Communicate effectively both verbally and in writing.
• Manage time and prioritize tasks efficiently.
• Experience with Software as a Service (SAAS) is preferred.

Requirements

• 2-5 years' experience in customer support and technical support.
• Strong research and analytical skills.
• Intermediate proficiency in Microsoft Office Excel.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Problem-solving abilities.
• Ability to manage multiple tasks effectively.
• Previous experience in a SAAS environment.

Benefits

• Opportunity to work in a dynamic team environment.
• Engage with innovative software solutions.
• Professional development opportunities.
• Supportive company culture focused on customer satisfaction.