Product Support Specialist - Remote

Overview

The Product Support Specialist is responsible for enabling customers to use Mediafly’s suite of solutions successfully by assisting them with configuration and support.

In Short

• Manage incoming customer inquiries and provide troubleshooting support.
• Ensure timely resolution of tickets and maintain communication with end-users.
• Understand Mediafly product solutions from both business and technical perspectives.
• Identify and record bugs and feature requests.
• Configure Mediafly’s settings to customer specifications.
• Collaborate with cross-functional teams on technical issues.
• Manage ongoing technical health of customers’ accounts.
• Provide high-level support and customer satisfaction.
• Perform additional duties as requested.

Requirements

• 2+ years of experience in Product or Technical Customer Support.
• Strong sense of ownership and responsibility.
• Ability to work independently and manage multiple initiatives.
• Translate complex technical ideas into simple content.
• Manage complex, technical resolutions involving API and data integrations.
• Experience with customer support tools like Zendesk or Salesforce.
• Strong written and verbal communication skills.
• Excellent analytical and problem-solving skills.
• Effective time management and organizational skills.

Benefits

• Work with a leading revenue enablement platform.
• Opportunity to develop skills in a fast-paced environment.
• Collaborative and supportive team culture.