Digital Customer Success Manager - Remote

Overview

Mediafly seeks a highly detail-oriented Digital Customer Success Manager to foster customer retention and engagement through innovative, digital-first strategies.

In Short

• Engage with customers primarily via Gainsight CS/PX to focus on retention and adoption.
• Use Gainsight to trigger branded communications based on health scores and metrics.
• Deliver automated digital programs designed for customer retention.
• Apply marketing best practices to campaign design and messaging.
• Monitor customer health and adoption using Gainsight dashboards.
• Collect feedback and report impact using Gainsight automation.
• Collaborate with cross-functional teams to enhance engagement strategies.
• Support ongoing education and self-service resource enhancements.

Requirements

• 3–5 years of experience with Gainsight CS and/or PX.
• Experience in a marketing or customer communications role.
• Track record in customer retention strategy campaigns.
• Proven ability to work cross-functionally.
• Experience developing data-driven customer retention programs.
• Strong analytical and communication skills.
• Familiarity with data governance and compliance best practices.
• Must work east coast standard hours.

Benefits

• Join a collaborative, growth-focused team.
• Work in a company that values innovation and purpose.
• Contribute to meaningful buyer experiences.
• Enhance your skills in a dynamic environment.