Digital Customer Success Manager - Remote

Overview

Voltimum is the leading digital and marketing solutions provider for the electrical industry, serving over 635,000 electro-technicians, wholesalers, and manufacturers worldwide. Join us to be part of a transformative journey that advances the electrical industry and impacts lives positively.

In Short

• Support customer success activities to deliver value and increase retention.
• Onboard and engage Voltimum customers through structured plans.
• Build and maintain relationships with customer stakeholders.
• Identify customer needs and growth opportunities.
• Collaborate with internal teams to solve customer challenges.
• Design and execute high-impact email marketing campaigns.
• Support paid social campaigns for lead generation.
• Monitor performance using GA4 and provide actionable insights.
• Respond to customer inquiries and support administrative tasks.
• Optimize systems and processes for improved service delivery.

Requirements

• Proficiency in German and advanced English; additional languages are a plus.
• Strong ability to understand customer needs.
• 1-3 years of experience in digital marketing or related roles.
• Good copywriting skills and strong communication abilities.
• Self-motivated and resourceful with strong organizational skills.
• A true collaborator who thrives in a team environment.

Benefits

• Work at the intersection of digital innovation and the electrical industry.
• Access to ongoing professional development opportunities.
• Flexible work culture with remote and in-office arrangements.
• Collaborate with a diverse team across multiple European markets.
• Freedom to shape strategies and influence business success.
• A collaborative company culture where ideas are valued.
• Competitive salary package with performance-based bonuses.