Digital Customer Success Manager - Remote

Overview

The Digital Customer Success Manager at Grammarly for Business will be responsible for cultivating strong relationships with enterprise accounts, ensuring customer satisfaction, and executing successful contract renewals.

In Short

• Own all aspects of the customer life cycle post-sales.
• Manage contract renewals and pricing negotiations.
• Collaborate with Sales to drive expansion and cross-sell opportunities.
• Support customers through training and onboarding.
• Conduct account reviews and educate customers on best practices.
• Drive account usage through feature adoption.
• Contribute to content and process improvements.
• Design and launch digital programs for customer success.

Requirements

• 2+ years of experience in Customer Success, Sales, or Account Management.
• Fluent proficiency in English, both written and spoken.
• Experience with tools like Outreach and Salesforce is a plus.
• Proven track record of exceeding renewal quota targets.
• Ability to build strong relationships and understand customer needs.
• Data-driven decision-making skills.
• Experience in advocating for customers and working cross-functionally.
• Understanding of subscription business models.

Benefits

• Professional growth opportunities.
• Collaborative remote-first hybrid culture.
• Comprehensive benefits package including mental health care.
• Relocation support for candidates moving to Warsaw.