Customer Success Manager, Digital - Remote

Overview

The Customer Success Manager (CSM) will serve as a trusted advisor to Salesforce’s customers, ensuring they achieve maximum value from their Salesforce investment through deep relationships and expert guidance.

In Short

• Serve as the single point of customer accountability for Signature deliverables.
• Build and maintain relationships with customer leadership and decision-makers.
• Help customers achieve business goals on the Salesforce platform.
• Provide proactive guidance on Salesforce features and potential challenges.
• Communicate the value of Signature Success to ensure renewals.
• Advocate for customers during high severity case resolutions.
• Occasional travel to customer sites may be required.
• Work from a Salesforce office three days a week.
• Minimum of 8 years of relevant experience required.
• Exceptional communication and presentation skills are essential.

Requirements

• 8+ years in Technical Customer Success, SaaS, or related fields.
• Strong communication and influencing skills at all organizational levels.
• Ability to translate technical concepts into business terms.
• Knowledge of software development processes.
• Experience leading cross-functional teams.
• Preferred: Experience with Salesforce Marketing Cloud or Commerce Cloud.
• Salesforce product certifications are a plus.
• Experience with Enterprise-level customers.

Benefits

• Comprehensive health benefits including medical, dental, and vision.
• Mental health support and paid parental leave.
• 401(k) and employee stock purchasing program.
• Time off programs to support work-life balance.
• Inclusive workplace culture focused on equality.