Digital Customer Success Manager - Remote

Overview

The Digital Customer Success Manager at Grammarly will be responsible for cultivating relationships with assigned accounts, ensuring customer satisfaction, and executing contract renewals.

In Short

• Manage the customer life cycle post-sales for assigned accounts.
• Handle renewal motions, including pricing negotiations.
• Collaborate with Sales to drive expansion opportunities.
• Create targeted campaigns and content with Marketing.
• Train customers on tools and help meet their objectives.
• Conduct account reviews and educate on best practices.
• Drive account usage through feature adoption.
• Improve customer experience through process enhancements.
• Launch digital programs to scale customer success efforts.

Requirements

• 2+ years in Customer Success, Sales, Support, or Account Management.
• Fluent in English, both written and spoken.
• Experience with a large volume of customers.
• Proven track record in exceeding renewal targets.
• Strong relationship-building skills.
• Ability to analyze data and make data-driven decisions.
• Cross-functional collaboration skills.
• Strong goal-setting and internal drive.
• Experience with CRM systems.
• Understanding of subscription business models.

Benefits

• Professional growth opportunities.
• Supportive and connected team culture.
• Comprehensive benefits package including health care.
• Relocation support for moving to Warsaw.