Product Support Specialist - Remote

Overview

The Product Support Specialist at Huntress plays a crucial role in providing exceptional customer support in the cybersecurity domain, ensuring that partners receive effective solutions and guidance.

In Short

• Provide direct support via email and chat to partners.
• Deliver exceptional customer service and ensure partners feel valued.
• Guide partners through product troubleshooting.
• Assess and escalate complex problems to appropriate teams.
• Follow up with partners for successful issue resolution.
• Identify opportunities for documentation improvements.
• Continuously expand knowledge of products and procedures.

Requirements

• Adaptability to a fast-paced environment.
• Effective collaboration and communication skills.
• Strong logical reasoning and problem-solving abilities.
• Experience or aptitude in antivirus product configuration.
• Familiarity with system configuration tools is a plus.

Benefits

• Fully remote work opportunity.
• Annual trip to the US for Summer Summit.
• Home office setup reimbursement.
• 12 weeks paid parental leave.
• Digital monthly reimbursement.
• Subsidised private health insurance.
• Stock options for all full-time employees.
• Access to coaching for personal and professional growth.