Product Support Specialist - Remote

Overview

The Product Support Specialist will work with important customers to provide solutions and support for the product’s capabilities, ensuring an exceptional service experience.

In Short

• Provide software product support via email, live chat, and video calls.
• Surprise customers with delightful experiences.
• Establish authentic connections with customers and colleagues.
• Collaborate with engineering teams to resolve software bugs.
• Design creative solutions for unique customer use cases.
• Write internal and customer-facing help articles.
• Maintain professionalism and customer service at all times.
• Work during 9 AM - 6 PM AEST hours.
• This is a full-time, ongoing contractor position.
• Remote role with various perks.

Requirements

• 2-3 years of technical SaaS support experience.
• Experience with ticketing platforms like Zendesk or Salesforce.
• Strong interpersonal skills and a human approach to customer interactions.
• Ability to communicate issue resolutions clearly.
• Strong problem-solving and analytical skills.
• Ability to excel in a fast-paced environment.

Benefits

• Work remotely from anywhere in Australia.
• Engage in personal and professional growth opportunities.
• Collaborate with a dynamic team.
• Access to a wide range of perks and support.
• Flexible work environment.