Product Support Specialist - Remote

Overview

At Mongoose, we believe every conversation matters. We’re on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it’s helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported—our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.

In Short

• Serve as the first point of contact for customers seeking product assistance.
• Ensure every interaction leaves customers feeling heard and supported.
• Collaborate with internal teams to advocate for users.
• Provide product expertise to enhance customer experience.
• Help improve overall customer experience.
• Work in a mission-driven environment focused on higher education.
• Be part of a team making a difference in education.
• Utilize technology to support customer inquiries.
• Focus on problem-solving and customer service.
• Engage in meaningful conversations with users.

Requirements

• Passion for customer service and technology.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work collaboratively with teams.
• Experience in product support preferred.
• Understanding of higher education sector is a plus.
• Ability to handle customer inquiries effectively.
• Empathy and understanding towards users' needs.
• Willingness to learn and adapt.
• Strong organizational skills.

Benefits

• Opportunity to make a real difference in education.
• Work in a supportive and collaborative environment.
• Engage with innovative technology.
• Be part of a mission-driven organization.
• Professional growth and development opportunities.
• Flexible working conditions.
• Access to resources and support for employees.
• Competitive compensation package.
• Health and wellness benefits.
• Inclusive company culture.