Product Support Specialist - Remote

Overview

Ava Labs is looking for a Full-Time Product Support Specialist to be an integral part of the Product Support Team, providing excellent service to community members and answering technical questions regarding the Avalanche ecosystem.

In Short

• Provide end-user support through Help Desk and social channels.
• Write and maintain how-to guides and support content.
• Report user feedback and escalate complex issues.
• Collaborate with team members for exceptional customer support.
• Test and document bugs in Avalanche products.
• Attend meetings to share user feedback and bug reports.
• Other duties as assigned.

Requirements

• Passion for Web3.
• Familiarity with JIRA and Confluence.
• Knowledge of Layer1 blockchains and web3 technologies.
• Ability to create guides using screen capture software.
• Experience in blockchain community engagement.
• Ability to work independently and in teams.
• Experience with Help Desk platforms.
• Excellent problem-solving skills.
• Strong organizational skills.
• Exceptional customer service skills.

Benefits

• Opportunity to join a pioneering Web3 company.
• Work with a global team of experts.
• Contribute to the development of innovative blockchain solutions.
• Engage in a diverse and inclusive workplace.