Product Support Specialist - Remote

Overview

The Product Support Specialist role at Jobber is focused on empowering small businesses by providing exceptional customer service and support.

In Short

• Provide award-winning customer service through live chat, phone, or email.
• Troubleshoot and problem-solve customer inquiries.
• Maintain high productivity across various communication channels.
• Act as a liaison for customer feedback to product and technical teams.
• Build and maintain a knowledge base of FAQs and customer feedback.
• 1 year of contact centre experience preferred.
• Be agile and adaptable in a fast-paced environment.
• Demonstrate empathy and clear communication with customers.
• Craft professional responses to customer inquiries.
• Be confident with technology and cloud-based software.

Requirements

• 1 year of contact centre experience preferred.
• Agility and adaptability to solve problems quickly.
• Empathy towards customers' journeys.
• Clear and effective verbal communication skills.
• Professional writing skills for email and chat responses.
• Curiosity and willingness to ask questions.
• Reliability and supportiveness to team and customers.
• Resilience in facing challenges and customer interactions.
• Comfort with technology and touch typing.

Benefits

• Competitive compensation package with health benefits.
• Retirement savings plan matching.
• Stock options and equity rewards.
• Access to talent development and career coaching.
• Support for personal breaks and health days.
• Inclusive work environment that values diversity.