Product Support Specialist - Remote

Overview

The Product Support Specialist plays a critical role in bridging the gap between users and product teams, resolving technical issues, and ensuring a smooth customer experience.

In Short

• Serve as the primary contact for customer support inquiries.
• Troubleshoot product-related issues and guide users through problems.
• Document recurring issues and user feedback for product improvements.
• Collaborate with teams to resolve complex issues.
• Maintain support records and contribute to knowledge base.
• Identify support trends and suggest proactive solutions.
• Provide product training and onboarding support.
• Advocate for user needs to shape product enhancements.

Requirements

• 3+ years in a customer or product support role.
• Strong written and verbal communication skills.
• Tech-savvy with ability to learn web-based tools.
• Experience with support tools.
• Problem-solving mindset with attention to detail.
• Familiarity with higher education or education technologies is a plus.

Benefits

• Global impact working with education leaders.
• Remote flexibility with a fitting schedule.
• Growth potential in a fast-growing company.
• Innovative culture backed by top investors.