Product Support Manager - Remote

Overview

As a Product Support Manager at Clay, you will lead a dedicated team of support specialists who engage with our diverse customer base, ensuring customers maximize the value of our products while providing exceptional support and driving continuous improvement.

In Short

• Lead a team of support specialists.
• Mentor and manage the team with a focus on career growth.
• Help the team hit monthly support targets.
• Optimize support systems for efficient issue resolution.
• Share customer feedback with engineering and product teams.
• Support cross-functional needs and coordinate incidents.
• Drive team performance in fast-paced environments.
• Possess technical skills to solve product-related issues.
• Deliver exceptional customer service.
• Excellent communication skills are essential.

Requirements

• Proven leadership experience in fast-paced environments.
• Technical background to understand product-related issues.
• Deep customer focus with a track record of success.
• Ability to communicate clearly with various audiences.
• Bonus: Knowledge of support ops tooling like Intercom.
• Bonus: Data analysis skills (SQL, Python, R).

Benefits

• Work with a growing product loved by customers.
• Be part of a company that has raised significant funding.
• Enjoy an incredible company culture.
• Opportunities for career growth and development.