Product Support Specialist - Remote

Overview

Zivian Health’s mission is to expand access to high-quality healthcare by removing friction for providers and clinicians. Our Product Support Specialists are part of the front line of that mission — relentless problem-solvers who combine empathy, precision, and technical understanding to ensure our customers succeed.

In Short

• Resolve customer issues quickly and accurately.
• Act as the voice of the user to advocate for their needs.
• Collaborate with product and engineering teams.
• Maintain deep product knowledge for effective troubleshooting.
• Support testing and user acceptance testing (UAT).
• Drive operational readiness through documentation and training.
• Track and verify customer satisfaction post-fix.
• Contribute insights from support interactions to product development.
• Build self-service resources for users.

Requirements

• 2–5 years in product support, technical support, or customer success for SaaS or healthcare platforms.
• Working knowledge of application architecture concepts (APIs, integrations, data syncs).
• Strong troubleshooting instincts.
• Exceptional written and verbal communication skills.
• High accountability and ownership of issues.
• Comfort using tools like HubSpot, Jira, GitHub, or similar platforms.
• Bonus: experience in healthcare operations, compliance, or healthtech integrations.

Benefits

• A dynamic, diverse, and collaborative work environment.
• Fast-paced startup culture with growth-minded colleagues.
• A distributed team with opportunities for in-person collaboration.
• Competitive compensation and benefits package.
• A supportive, non-competitive work environment.
• Opportunities for continuous learning and professional growth.
• Flexibility in work location.