Customer Success Manager - Remote

Overview

The Customer Success Manager at Clasp will serve as a strategic advisor and champion for employer partners, blending deep knowledge of creative work with inspiring communication to drive long-term growth.

In Short

• Drive enthusiasm and advocacy through compelling partner engagements.
• Champion strategic growth by uncovering expansion opportunities.
• Stay fluent in Clasp’s creative output and performance metrics.
• Facilitate onboarding and alignment with sales and implementation teams.
• Lead technical problem-solving and enablement for partners.
• Monitor and optimize performance based on partner metrics.
• Collaborate cross-functionally to present internal materials effectively.
• Act as a trusted advisor to maximize partner value.
• Conduct high-impact business reviews for partner satisfaction.

Requirements

• Experience in account management or customer success.
• Proven problem-solving and analytical skills.
• Strong relationship-building and communication skills.
• Ability to think strategically while executing tactically.
• Collaborative mindset with cross-departmental experience.
• Adaptability to fast-paced environments.

Benefits

• Competitive cash and equity compensation.
• Health benefits including dental and vision.
• 401k Match.
• Commuter benefits.
• Flexible PTO policy.
• Opportunities for growth in a fast-paced environment.