Customer Success Manager - Remote

Overview

The Customer Success Manager (SeeClickFix) plays a critical role in customer retention and satisfaction by effectively communicating our corporate value proposition to assist in driving new functionality and community engagement to existing customers.

In Short

• Maintain ongoing relationships with SeeClickFix customers.
• Provide detailed knowledge on CivicPlus products.
• Educate customers on usability and engagement.
• Lead virtual customer meetings.
• Identify new sales opportunities during interactions.
• Perform demonstrations of modules or new functionality.
• Analyze and compile accurate responses for customer requests.
• Act as an escalation point for customer feedback.
• Communicate effectively through various channels.
• Ensure a high level of customer satisfaction.

Requirements

• 1 – 2 years of applicable experience.
• High School Diploma or equivalent.
• Strong persuasive, analytical, and interpersonal skills.
• Strong phone presence.
• Customer-focused with the ability to anticipate needs.
• Ability to prioritize multiple tasks and deadlines.
• Professional level written and oral communication skills.
• Able to have tough conversations balancing customer and company needs.

Benefits

• Comprehensive health, dental, and vision insurance.
• Flexible Time Off.
• 401(k) plan.
• Potential variable pay based on quotas or goals.
• Opportunity to connect with a high volume of customers.
• Problem solving and taking action on customer issues.
• Cross-departmental collaboration to meet customer needs.