Implementation Consultant - Remote

Overview

The Implementation Consultant I is responsible for managing and overseeing customer projects, ensuring effective communication and delivery of services within specified timelines and budgets.

In Short

• Manage customer projects and coordinate with internal teams.
• Ensure timely completion of project scopes and training coordination.
• Maintain a high level of client satisfaction with a target rating of 95% or higher.
• Understand and communicate contract terms and project specifics.
• Participate in product improvement initiatives.
• Flexibility in scheduling tasks and meeting metrics.
• Travel across a large geographic territory as needed.
• Work on small to medium-sized product-specific contracts.
• Engage directly with customers at various project stages.
• Collaborate with CivicPlus departments for project success.

Requirements

• High School Diploma or equivalent.
• 1 year of relevant experience.
• Product-specific certifications may be required.
• Ability to travel efficiently.

Benefits

• Comprehensive health, dental, and vision insurance.
• Flexible Time Off.
• 401(k) plan.
• Potential variable pay based on performance.