Remote Otter LogoRemoteOtter

Implementation Consultant - Remote

Posted 30 weeks ago
Customer Service
Full Time
UK

Overview

The Implementation Consultant will be a trusted advisor for customers, helping them maximize the value of the Gatekeeper platform through effective onboarding and implementation.

In Short

  • Deliver customer implementations to achieve agreed outcomes.
  • Migrate data into the Gatekeeper platform.
  • Develop automated workflows based on customer business processes.
  • Record Time to First Value (TTFV) for each customer.
  • Optimize AI usage in implementations.
  • Act as a subject matter expert for the Gatekeeper platform.
  • Identify expansion opportunities for upselling.
  • Ensure high customer satisfaction scores.
  • Provide feedback for service improvement.
  • Document business processes clearly.

Requirements

  • Experience in end-to-end software implementation on SaaS platforms.
  • Proficiency in AI tools and features configuration.
  • Strong project management and business analysis skills.
  • Exceptional stakeholder management and communication skills.
  • Expertise in data migration and system integration.
  • Ability to identify customer expansion opportunities.
  • Familiarity with SaaS and Customer Success concepts.
  • Commitment to continuous improvement and documentation.
  • Curiosity and enthusiasm for learning.
  • Experience with Vendor Management systems is a plus.

Benefits

  • Generous remuneration.
  • Flexible working hours.
  • 100% remote working.
  • Learning & Development opportunities.
  • Generous holiday policy.
  • Health & Wellbeing perks.
  • Online therapy subscription.
  • Support for local non-profit organizations.
  • Provision of necessary technology for work.
  • Company retreats.
Gkhq logo

Gkhq

Gatekeeper is a leading unified contract and third-party risk management platform designed to support compliance-centric organizations by providing comprehensive control to mitigate risk and reduce costs. Utilizing its advanced AI engine, LuminIQ, Gatekeeper streamlines risk checks, accelerates contracting processes, and identifies savings opportunities, enabling teams to maintain compliance, efficiency, and readiness for audits. The company has experienced consistent, profitable growth and serves a diverse range of clients, including notable names like Ford and Crocs. With recent investment from Vista Equity Partners, Gatekeeper is expanding its global Professional Services function, focusing on delivering transformative customer implementations and enhancing its AI capabilities.

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