Implementation Consultant - Remote

Overview

Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec™ streamlines operations, optimizes facility management, and simplifies program and membership management.

In Short

• Guide new clients through onboarding and training.
• Analyze business processes and design personalized onboarding plans.
• Coordinate data migration and manage project communications.
• Conduct virtual and on-site training sessions.
• Ensure client satisfaction and promote user adoption.
• Collaborate with cross-functional teams for seamless implementation.
• Apply continuous improvement methodologies.
• Manage project plans and report status to stakeholders.
• Assist in developing e-Learning programs and reporting templates.
• Identify opportunities for product improvement.

Requirements

• Bachelor’s degree or Project Management certification.
• 2+ years of experience in SaaS software implementation or similar roles.
• Strong organizational and time management skills.
• Fluent in English with excellent communication skills.
• Experience in the e-commerce industry.
• Ability to build relationships with customers.
• Experience engaging with cross-functional teams.
• Knowledge of Parks & Recreation software is a strong asset.

Benefits

• Competitive salary with generous vacation and sick days.
• Comprehensive benefits package tailored to your territory.
• Opportunities for professional growth and training.
• Company-wide bonding activities.
• Up to 3 months abroad per year (conditions apply).
• $750 wellness allowance annually.