Implementation Consultant - Remote

Overview

The Implementation Consultant I is responsible for the management and oversight of customer projects, ensuring successful delivery and a high level of client satisfaction.

In Short

• Manage and oversee customer projects.
• Coordinate efforts between customers and CivicPlus departments.
• Complete project scope and create timelines.
• Facilitate training for customers.
• Ensure successful project launch within specified timelines and budgets.
• Maintain a minimum 95%+ Client Satisfaction average.
• Understand contracts and Statements of Work (SOWs).
• Participate in product improvement initiatives.
• Work in a collaborative team environment.
• Entry-level position for those interested in project management or technical consulting.

Requirements

• Minimum of 1 year experience in a relevant position.
• Mastery of core product solutions.
• Strong communication skills.
• Ability to manage small to medium-sized contracts.
• Confident understanding of project management.
• Ability to move projects forward and meet timelines.
• Willingness to learn and adapt.

Benefits

• Comprehensive health, dental, and vision insurance.
• Flexible Time Off.
• 401(k) plan.
• Potential for variable pay based on goals.
• Supportive work environment.