Implementation Consultant - Remote

Overview

The Implementation Consultant delivers technical implementation support to new and existing customers in the education sector, ensuring smooth adoption of Turnitin's technology solutions.

In Short

• Join a remote-centric company focused on educational integrity.
• Deliver technical support to clients on educational technology.
• Collaborate with internal teams for successful project implementation.
• Manage customer relationships and expectations effectively.
• Utilize tools like Salesforce and Zendesk for project management.
• Assist customers with complex technical issues.
• Provide feedback to improve customer experience.
• Participate in team projects and process improvements.
• Engage in personal development and continuous learning.
• Support sales and integration-related queries.

Requirements

• 3-5 years of experience in educational technology or related fields.
• Excellent communication and presentation skills.
• Ability to manage multiple projects concurrently.
• Experience in Higher Education preferred.
• Knowledge of Turnitin products is a plus.
• Ability to travel for client visits as needed.
• Strong problem-solving skills.
• Experience with third-party integrations preferred.

Benefits

• Remote-first culture with flexible working options.
• Health care coverage and wellness programs.
• Competitive paid time off and self-care days.
• Education reimbursement opportunities.
• Paid volunteer time and charitable contribution match.
• Retirement plan with match/contribution.
• Access to mental health resources.
• Parental leave options.