Remote Otter LogoRemoteOtter

Implementation Consultant - Remote

Posted 28 weeks ago
Customer Service
Full Time
USA

Overview

The Implementation Consultant at Neon One is the primary point of contact for clients during their onboarding journey, ensuring successful implementation through system setup, data migration, and user training.

In Short

  • Serve as the primary contact for new clients throughout their implementation journey.
  • Manage the implementation lifecycle, including communication, data analysis, and system configuration.
  • Conduct data imports and prepare complex data import rules.
  • Work independently to help clients achieve their implementation goals.
  • Keep internal systems updated with project progress.
  • Lead live web-based product trainings tailored to client needs.
  • Apply critical thought to recommend strategic solutions.
  • Meet or exceed KPIs by delivering quality work and driving results.
  • Promote a collaborative work environment across departments.
  • Provide thoughtful product feedback and develop best practices.

Requirements

  • 1+ years in a training or teaching role.
  • Advanced knowledge of Microsoft Excel.
  • Strong customer service background.
  • Excellent analytical and problem-solving skills.
  • Experience in the nonprofit industry preferred.
  • Experience in a SaaS environment or with CRM platforms preferred.

Benefits

  • Unlimited paid time off.
  • Comprehensive health plans (medical, dental, vision).
  • 401(k) with up to 3.5% company match.
  • Paid parental leave after 1 year.
  • Company-paid life insurance and long-term disability.
  • Pet insurance.
  • 11 company holidays.
  • Paid sick time and a monthly paid volunteer day.
  • Medical and dependent care flexible spending accounts.
  • Fully remote workplace.
HighlightTA logo

HighlightTA

HighlightTA is the on-demand talent team for Q4, a company that is revolutionizing investor relations through its AI-driven IR Ops Platform. With a commitment to customer-centricity, integrity, and innovation, Q4 provides a comprehensive solution for public companies to manage investor relations effectively. The platform serves over 2,600 global customers, offering a powerful tech stack that integrates data, insights, and workflows to enhance investor engagement. HighlightTA supports Q4's growth by connecting talented individuals with opportunities to drive impactful product execution and foster a collaborative work environment.

Share This Job!

Save This Job!

Similar Jobs:

Gatekeeper logo

Implementation Consultant - Remote

Gatekeeper

32 weeks ago

Join Gatekeeper as an Implementation Consultant to help customers maximize their use of our Vendor & Contract Lifecycle Management solution.

UK
Full-time
Customer Service

B.D.S

Implementation Consultant - Remote

Black Duck Software

33 weeks ago

Black Duck Software is seeking an Implementation Consultant to drive customer onboarding and adoption of software integrity solutions.

Worldwide
Full-time
DevOps / Sysadmin
$94,000 - $119,900 USD/year
Granicus logo

Implementation Consultant - Remote

Granicus

33 weeks ago

The Implementation Consultant at Granicus is responsible for managing the implementation of digital communication solutions for government agencies.

Costa Rica
Full-time
Project Management
Samsara logo

Implementation Consultant - Remote

Samsara

34 weeks ago

Join Samsara as an Implementation Consultant to support Mid-Market customers in deploying IoT solutions.

Canada
Full-time
Customer Service
$74,375 - $96,250 CAD/year
Keyloop logo

Implementation Consultant - Remote

Keyloop

34 weeks ago

The Implementation Consultant role at Keyloop involves delivering expertise for product deployment, ensuring quality and efficiency in customer engagements.

Belgium
Full-time
Sales / Business