Customer Success Manager - Remote

Overview

The Customer Success Manager plays a critical role in customer retention and satisfaction by effectively communicating our corporate value proposition to assist in driving new functionality and community engagement to existing customers.

In Short

• Maintain ongoing relationships with customers.
• Educate customers on product usability and engagement.
• Lead virtual customer meetings.
• Perform product demonstrations.
• Identify new sales opportunities.
• Analyze customer requests and provide accurate responses.
• Act as an escalation point for customer feedback.
• Work in a dynamic environment.
• Communicate via phone, email, and remote meetings.
• Ensure high customer satisfaction and retention.

Requirements

• 1 – 2 years of applicable experience.
• High School Diploma or equivalent.
• Strong persuasive, analytical, and interpersonal skills.
• Strong phone presence.
• Customer-focused with ability to anticipate needs.
• Ability to prioritize multiple tasks.
• Professional written and oral communication skills.
• Ability to handle tough conversations.

Benefits

• Comprehensive health, dental, and vision insurance.
• Flexible Time Off.
• 401(k) plan.
• Variable pay based on quotas or goals.
• Supportive work environment.