National Account Manager - Remote

Overview

The National Account Manager is responsible for building relationships with key clients, managing national accounts, and ensuring customer satisfaction while supporting Franchisees.

In Short

• Primary point of contact for assigned national accounts.
• Meets targets and KPIs set in the Master Service Agreement.
• Proactively manages CRM for client satisfaction and financial targets.
• Assesses and validates customer needs continuously.
• Ensures Franchisees conduct necessary inspections.
• Handles client complaints using CRM effectively.
• Works with Franchisees to meet client needs and complete work.
• Aims for metrics related to client satisfaction and retention.
• Schedules and leads regular business reviews with clients.
• Maintains communication with clients, Franchisees, and Home Office.

Requirements

• Experience in account management or client relations.
• Strong communication and interpersonal skills.
• Ability to manage multiple accounts simultaneously.
• Proficient in CRM software and client management.
• Understanding of financial targets and KPIs.

Benefits

• High-energy work environment.
• Supportive coaching and group collaboration.
• Opportunities for professional development.
• Engaging company culture focused on excellence.