Call Center Manager - Remote

Overview

Are you an experienced Call Center Manager or Leader with a track record of effectively guiding inside sales and prospecting teams? Do you possess experience in developing technology and AI-driven processes? Are you a results-oriented team leader who excels in competitive sales settings? If you responded affirmatively, we are looking for you!

In Short

• Lead a high-performance outbound contact center focused on appointment setting, lead generation, and customer engagement.
• Build, manage, and continuously improve outbound calling strategies and campaigns.
• Oversee daily operations to meet KPIs related to dials, connects, and appointments booked.
• Collaborate with sales and marketing to align strategies and goals.
• Implement contact center technology stacks and AI-driven tools.
• Monitor analytics and metrics to optimize performance.
• Streamline processes and implement continuous improvement initiatives.
• Lead and develop a team of supervisors and agents.
• Ensure compliance with telecommunication regulations.
• Maintain data security protocols.

Requirements

• Proven experience in call center management.
• Strong leadership and coaching skills.
• Familiarity with outbound sales strategies and technologies.
• Experience with data analytics and performance metrics.
• Knowledge of compliance regulations like TCPA, DNC, GDPR, CCPA.
• Ability to implement process improvements.
• Strong communication and interpersonal skills.
• Experience with CRM and automation tools.
• Ability to adapt to a fast-paced environment.
• Experience in a technology-driven environment.

Benefits

• Opportunity to lead a dynamic team.
• Engagement in innovative technology-driven processes.
• Competitive salary and incentives.
• Professional development opportunities.
• Flexible working arrangements.
• Supportive work culture.
• Comprehensive benefits package.
• Opportunity for career advancement.
• Access to the latest tools and technologies.
• Work in a results-oriented environment.