Call Center Manager - Remote

Overview

The Call Center Manager is responsible for overseeing the operations of a call center, ensuring effective scheduling, managing staff, and addressing patient inquiries and complaints.

In Short

• Manage scheduling and staffing for the call center.
• Address escalated patient complaints.
• Monitor phone queue and performance metrics.
• Provide training and support to team members.
• Conduct performance evaluations and professional development.
• Collaborate with Practice Managers and Behavioral Health Team.
• Adjust call center operations as needed.
• Manage alerts from the patient portal.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED required; B.A. preferred.
• Ability to multi-task and problem solve.
• Experience in a medical setting required.
• Minimum two years supervisory experience in a call center.
• Experience with Electronic Medical Records required.
• Bilingual preferred in English and Spanish/Amharic.
• Travel to other sites may be required.
• Proof of required vaccinations is required.
• Hybrid work classification: remote and on-site work.

Benefits

• Work-life balance with remote work options.
• Paid lunch during 8-hour workdays.
• 15 days of paid vacation, increasing with tenure.
• Annual performance-based raises.
• Tuition reimbursement and loan repayment assistance.
• Opportunities for internal promotions.
• Medical, dental, and vision plans available.
• Flexible Spending Accounts for expenses.
• 403(b) Retirement Plan.
• And much more!