Temporary Customer Service Specialist - Direct to Consumer - Remote

Overview

As a Temporary Runner Experience Specialist, you will provide exceptional customer service to runners, ensuring a delightful experience through various communication channels.

In Short

• Temporary full-time position from August 18, 2025, to January 16, 2026.
• Respond to customer inquiries via calls, emails, social media, and chats.
• Provide expert product knowledge and support for various business areas.
• Evaluate product issues and provide solutions to customers.
• Gather data on customer experience for continuous improvement.
• Work hours: 40 hours per week, flexible between 6am-5pm PDT.
• Participate in virtual training during the first week.
• Manage time effectively and multi-task in a fast-paced environment.
• Collaborate with cross-functional teams to assist customers.
• Embrace and embody the Brooks brand values.

Requirements

• Associates degree or 1+ years of customer service experience required.
• Proficiency in Word, Excel, Outlook, and Social Media.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.
• Ability to handle challenging situations positively.
• Strong analytical and problem-solving skills.
• Ability to build trust and relationships with customers.
• Demonstration of innovation and initiative in work.
• Passion for running and understanding the runner's perspective.

Benefits

• Opportunity to work with a passionate team.
• Gain experience in a customer-centric role.
• Be part of a company that values collaboration and creativity.
• Engage with the running community and contribute to their experience.