Temporary Customer Service Specialist - Direct to Consumer - Remote

Overview

The Temporary Runner Experience Specialist will provide exceptional customer service to runners through various communication channels, ensuring a positive experience and resolving inquiries effectively.

In Short

• Provide world-class customer service via calls, emails, and social media.
• Work full-time from April 6 to August 28, 2026.
• Attend virtual training for the first week.
• Support all areas of the business with expert product knowledge.
• Handle order administration and customer inquiries.
• Gather data for continuous improvement in customer experience.
• Work flexible hours between 6am-5pm PDT, Sunday-Friday.
• Communicate positively and effectively with customers.
• Manage multiple tasks in a fast-paced environment.
• Collaborate with cross-functional teams to assist customers.

Requirements

• Available to work 40 hours a week during the specified period.
• Associates degree or 1+ years of customer service experience required.
• Proficient in Word, Excel, Outlook, and social media.
• Excellent verbal and written communication skills.
• Ability to manage adverse situations positively.
• Strong attention to detail and organizational skills.
• Ability to learn various business systems.
• Proven ability to work independently and in teams.
• Demonstrate innovation and initiative in improving processes.
• Embrace and live the Brooks values.

Benefits

• Opportunity to work with a passionate team.
• Gain experience in a dynamic customer service role.
• Possibility of extending the contract beyond August 2026.
• Engage with a community of runners and fitness enthusiasts.