Customer Service Specialist (Temp to Hire) - Remote

Overview

We’re actively seeking a Customer Service Specialist to join the Customer Service Team!

In Short

• This role is an hourly temp role for three months, at which point we intend to convert to full-time!
• The maximum number of hours per week worked is 30 hours until after the first 90 days, when that will increase to 37.5 hours per week.
• The hourly rate for this position is: $22.00 per hour
• We are a fully remote organization with team members across the country. Work from the comfort of your home, a local coffee shop, or wherever in the U.S. brings you joy!
• You MUST live in one of the following states in order to be considered for this role: Alabama, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Louisiana, Massachusetts, Michigan, Minnesota, North Carolina, New Jersey, New York, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington, Wisconsin
• We are not able to consider non-US residents for this position
• Please note that only applicants who apply officially will be considered in this process.

Requirements

• Excellent verbal and written communication skills
• At least 6-12 months prior experience utilizing Salesforce CRM from a customer service standpoint
• At least 2-3 years’ experience interacting directly with customers to help solve problems
• Comfortable learning new technology and platforms
• The ability to answer emails and talk on the phone all day
• An incredible “how can I help” mentality
• Ability to travel to live AMA events to serve as customer service on site (max of 3-4 times per year)

Benefits

• A highly visible role working with key AMA partners and customers daily
• The ability to be on the front lines of contact with AMA’s members and customers
• A fully remote opportunity with flexibility
• The opportunity to hone skills like problem solving, time management, conflict resolution, and many others.
• Comprehensive benefit package including medical, dental, vision, retirement plan, and paid leave after conversion to full-time.