Customer Support Specialist (Temporary Contract) - Remote

Overview

NoRedInk is looking for an effective, efficient, and empathetic communicator to support our users during the busy back-to-school period. This temporary contract position involves providing ongoing email-based support to teachers and students, ensuring they have the best possible experience with our product.

In Short

• Provide ongoing support through an email-based ticketing system (Zendesk).
• Become an expert on our product and assist customers with troubleshooting.
• Follow support guidelines to work efficiently.
• Identify and escalate user bugs and pain points.
• Attend team meetings to improve customer support delivery.
• Work 30-35 hours per week until October 31st, 2025.
• Available to work shifts between 8 am and 5 pm ET.
• Strong interest in education and empathy for users.
• Strong written communication skills required.
• Organized and detail-oriented with tech-savviness.

Requirements

• 1+ years of email-based customer support experience in a SaaS environment.
• Skilled in troubleshooting and problem-solving.
• Strong written communication abilities.
• Tech-savvy with knowledge of various operating systems.
• Ability to empathize with teachers and students.
• Organizational skills and attention to detail.

Benefits

• Work in a collaborative and supportive environment.
• Engage in a mission-driven company focused on education.
• Flexible work hours during a busy period.
• Opportunity to contribute to improving student writing skills.