Customer Support Specialist (Fixed-Term Contract) - Remote

Overview

We’re looking for someone to join our Global Customer Support team, with the main focus on processing escalated queries via email. This is a junior-mid role, ideal for someone who’s at the beginning of their career, with a few years of Customer Service experience in Finance, Financial Services or a related field.

In Short

• Working directly with ClearScore users and responding to escalated emails, calls and social media messages.
• Being the voice of the user, creating an internal feedback loop between the product teams and the customer.
• Understanding who our ClearScore and DriveScore users are and seeking to exceed their needs.

Requirements

• Strong writing skills essential for customer service.
• Excellent command of English language.
• Some customer support experience in a Fintech or Financial Services environment.
• Customer obsessed and passionate about helping people.
• Keen attention to detail and analytical skills.
• Time management and personal organisation skills.
• Experience in working towards service targets.
• Willingness to learn and experiment.
• Experience using CRM tools like Zendesk is a plus.

Benefits

• 25 paid holidays and a “duvet day” on your birthday.
• Hybrid Work Environment.
• Private health and dental cover.
• GP office visits.
• Life assurance scheme.
• Up to 6% matched pension.
• Regular Lunch and Learns with guest speakers.
• Dog-friendly office.
• Daily breakfast and free snacks.
• Access to discounts via Cobens Extras.
• Free sports and social clubs.
• Continued investment into learning and development.
• Leadership-led training.
• In-house psychotherapist.
• Financial coach to help you plan and achieve your goals.
• No clock-watching culture.
• Generous maternity and paternity plans.
• Transparent pay structure and a career growth plan.