Global Support Specialist - Remote

Overview

We’re looking for an experienced Customer Support professional to join our Global Customer Support team. The person in this role will be primarily focused on resolving user complaints.

In Short

• Working directly with ClearScore users to help them with their variety of complaints (e.g. fraud, bugs, disputes)
• Understand who our ClearScore and DriveScore customers are and seek to exceed their needs
• Owning the voice of the user in your domain and creating an internal feedback loop between the product teams and the customer
• Understand the user trends and report to relevant stakeholders
• Assisting the Complaints Manager with yearly complaint audits

Requirements

• Managing your time and priorities to ensure focus on the areas that will have the highest impact on your targets
• A strong track record of meeting key service targets (CSAT, SLAs, QA, etc.)
• Strong experience dealing with complaints
• Impeccable time management skills and personal organisation with the ability to multitask
• Open to new ways of doing things and question existing approaches
• Strong interpersonal skills with the ability to build internal relationships quickly
• Initiative and willingness to take ownership and accountability of a task/piece of work

Benefits

• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan