Temporary Customer Service Specialist - Direct to Consumer - Remote

Overview

As a Temporary Runner Experience Specialist, you will provide world-class customer service to runners through various communication channels during our busiest season.

In Short

• Respond to customer inquiries via calls, emails, and social media.
• Provide expert product knowledge and support for the business.
• Evaluate customer contacts to improve the service experience.
• Work full-time from May 19, 2025, to July 11, 2025.
• Attend virtual training the first week of employment.
• Manage order administration and resolve customer issues.
• Communicate effectively and positively with customers.
• Work in a fast-paced environment while maintaining a positive attitude.
• Collaborate with cross-functional teams to assist customers.
• Embody the company values in all interactions.

Requirements

• Available to work 40 hours a week during the contract period.
• Associates degree or 1+ years of customer service experience.
• Proficient in Word, Excel, Outlook, and social media.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage conflicting priorities.
• Strong interpersonal skills and attention to detail.
• Ability to analyze situations and provide solutions.
• Demonstrate innovation and initiative in improving processes.
• Understand and empathize with customers.
• Embrace and live the Brooks values.

Benefits

• Opportunity to work in a dynamic and collaborative environment.
• Gain experience in customer service and product knowledge.
• Temporary position with a defined contract period.
• Work with a passionate team dedicated to runners.
• Engage with a community that values movement and well-being.