Customer Service Specialist - Wholesale - Remote

Overview

As a Wholesale Runner Experience Specialist at Brooks, you will provide industry-leading customer service to our retail partners and sales representatives, ensuring a seamless experience and building strong relationships.

In Short

• Provide customer service to retail partners and sales representatives.
• Communicate via phone, email, and other channels.
• Manage order processes including new orders and returns.
• Access information from multiple systems to resolve issues.
• Understand Brooks performance gear for effective product conversations.
• Track and report problems, acting as a problem solver.
• Work with Credit to resolve invoicing errors.
• Prioritize and manage time effectively.
• Collaborate with the sales team for success.
• Embrace and live the Brooks values.

Requirements

• Associate degree or equivalent experience preferred.
• 1+ years customer service experience required.
• Knowledge of athletic footwear and apparel preferred.
• Strong interpersonal and communication skills.
• Computer proficiency in Word, Excel, Outlook, and Zendesk.
• Ability to work independently and in a team.
• Keen attention to detail and organization.
• Ability to work in a fast-paced environment.
• Demonstration of innovation and initiative.
• Empathy towards customers and the Brooks community.

Benefits

• Join a company culture that values excitement and collaboration.
• Be part of a renowned team in the industry.
• Opportunity to inspire others through movement.
• Engage in a positive and dynamic work environment.
• Contribute to a mission of helping runners.