Account Manager - Remote

Overview

The Account Manager is the primary contact for clients, responsible for building long-term relationships that foster client satisfaction and retention while ensuring quality service.

In Short

• Identify and pursue opportunities to sell ancillary services to existing clients.
• Develop accurate estimates and takeoffs for clients.
• Ensure timely delivery of design and bid for enhancement projects.
• Generate referrals from existing clients.
• Maintain long-term relationships with clients.
• Perform site walkthroughs to ensure quality expectations are met.
• Resolve client issues as needed.
• Ensure account renewals within the client portfolio.
• Communicate regularly with the Operations Manager.
• Support hiring and training of field crews.

Requirements

• Associate degree in a business-related field or equivalent experience.
• Minimum of 3 years in customer service, management, and leadership in landscaping.
• Effective written and verbal communication skills.
• Ability to coach and develop a teamwork environment.

Benefits

• Paid time off.
• Health and wellness coverage.
• 401k savings plan.