Account Manager - Remote

Overview

As an Account Manager at Ciellos, you will be responsible for cultivating and maintaining strong relationships with customers, understanding their business objectives, and ensuring the successful delivery of services.

In Short

• Work closely with customers to understand their technology needs.
• Conduct regular strategic account reviews.
• Develop and implement account plans that support customers' business objectives.
• Identify upselling and cross-selling opportunities.
• Build and nurture strong relationships with key customer stakeholders.
• Proactively address and resolve customer concerns.
• Manage contract statuses and guide the renewal process.
• Maintain understanding of customer projects and provide regular reports.
• Apply strong data hygiene to CRM records.
• Collaborate with internal teams for effective service delivery.

Requirements

• Bachelor's degree in business, marketing, or a related field.
• Proven experience as an Account Manager in the IT industry.
• Strong understanding of Microsoft Dynamics ERP products.
• Excellent communication and interpersonal skills.
• Ability to manage multiple customers simultaneously.
• Demonstrated success in meeting and exceeding sales targets.

Benefits

• Flexible work environment with remote options.
• 4 weeks of annual paid time off and 11 national holidays.
• Comprehensive health insurance with flexible usage options.
• Professional growth with mentoring and training.
• Referral bonuses for successful candidate referrals.
• Participation in fun online events and office gatherings.
• Additional perks and swag.