Strategic Account Manager (Major Accounts) - Remote

Overview

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

In Short

• Manage key Major Accounts ($6M - $10M ARR), focusing on retention and growth.
• Develop and execute strategic account plans aligned with customer goals.
• Serve as the primary point of contact for economic buyers and decision-makers.
• Collaborate with partners and internal teams to drive customer value.
• Monitor account health and deliver reports on opportunities and risks.
• Demonstrate strong data analysis skills to support decision-making.
• Lead Quarterly Business Reviews to align client goals with solutions.
• Execute upsell and cross-sell deals through a disciplined sales cycle.
• Maintain comprehensive understanding of Bloomreach products and capabilities.
• Measured on Expansion ARR, renewals, and access to key stakeholders.

Requirements

• 6+ years of experience in Account Management, Sales, or Consulting.
• Expertise in strategic account planning and ecosystem management.
• Proven history of exceeding sales quotas.
• Experience with eCommerce data analysis and conversion metrics.
• Strong customer-centric focus and problem-solving skills.
• Excellent communication and collaboration abilities.
• Entrepreneurial mindset and strategic thinking.
• Executive presence and subject matter expertise.
• Proficient with CRM and productivity tools.
• Willingness to travel regularly as required.

Benefits

• Flexible working hours and virtual-first approach.
• Opportunities for personal development and education budget.
• Employee Assistance Program and wellness initiatives.
• Stock options and performance bonuses.
• Paid volunteering days.
• Company events to foster a global spirit.
• Support for work-life balance and well-being.
• Recognition for work anniversaries.
• Access to professional communication coaching.
• Cultural values embedded in processes.