Experience Strategist - Remote

Overview

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

In Short

• Collaborate extensively with customers and internal teams.
• Educate customers on industry best practices.
• Demonstrate how to use Bloomreach tools for business value.
• Help customers meet organizational goals.
• Become proficient in Bloomreach Search and Merchandising products.
• Deliver business service engagements.
• Provide strategic recommendations to customers.
• Suggest optimizations to business services.
• Collaborate with Customer Success and Sales teams.
• Willing to travel up to 20%.

Requirements

• 2+ years of experience in Commerce technologies.
• Experience with analytics tools like Adobe Analytics, Google Analytics.
• Comfort with A/B Testing principles.
• Strong customer orientation.
• Excellent communication skills.
• Proven project management skills.
• Natural problem solver and critical thinker.
• Ability to thrive in a fast-paced environment.
• BA/BSc degree.
• Experience in eCommerce.

Benefits

• Flexible working hours.
• Work virtual-first with hubs across three continents.
• Personal development workshops.
• Professional education budget of $1,500 annually.
• Employee Assistance Program.
• Subscription to Calm app.
• DisConnect days for unwinding.
• Extended parental leave up to 26 weeks.
• Participation in company performance bonus.
• Employee referral bonus up to $3,000.