Supervisor, Risk Training and Quality - Remote

Overview

The Supervisor, Risk Training and Quality at BILL plays a crucial role in managing QA Analysts and enhancing training programs to ensure operational excellence and compliance within the Risk Operations Department.

In Short

• Manage QA team performance and provide coaching.
• Set and monitor QA performance metrics.
• Conduct needs assessments for training programs.
• Develop and deliver training to improve team effectiveness.
• Contribute to a centralized knowledge base.
• Collaborate with cross-functional teams.
• Stay updated on industry regulations.
• 3+ years of supervisory experience required.
• Strong instructional design skills needed.
• Data-driven mindset for QA management.

Requirements

• 3+ years of experience in L&D and QA.
• Experience managing QA teams.
• Knowledge of risk frameworks preferred.
• Strong facilitation skills with adult learning principles.
• Ability to analyze QA data for performance strategies.
• Collaborative and empathetic leadership style.

Benefits

• 100% paid employee health, dental, and vision plans.
• Flexible spending and health savings accounts.
• Life insurance and disability coverage.
• 11+ observed holidays and flexible time off.
• Employee Stock Purchase Program.
• Wellness and fitness initiatives.
• Employee recognition and referral programs.
• Competitive benefits package.